After-sales (warranty and post-warranty) service
Warranty service
Cleanroom equipment installation is provided with the following guarantees:
- proper quality of materials, equipment, constructions and systems employed, their conformance with contract specifications, state standards and technical conditions, availability of corresponding certificates, technical tickets and other documents, confirming their high quality.
- quality of all works performed corresponds with current technical conditions and standards.
- no-break operation of equipment in conditions of normal exploitation.
- timely handling of faults and defects revealed by acceptance tests or during warranty period.
Warranty operating period of cleanroom systems and its elements (equipment, materials included) is stated in the contract (usually, 18 months since putting into operation date).
Handling of faults, revealed during warranty period, is performed at our cost in settled terms. The warranty period can be prolonged until repair is completed.
Said guarantees do not apply to the cases of deliberate damages caused directly or indirectly.
Post-warranty maintenance works are performed on the basis of an additional contract.
Post-warranty service
On signing the contract cleanroom systems undergo post-warranty maintenance, covering:
- preventive inspection and maintenance works in terms and scope specified in technical tickets.
- repair works in respond to the report from the customer about malfunctions and faults.
- supply of Customer with spare parts
We perform post-warranty works single-handedly or recruit outside organizations still remaining responsible to Customer.
Fault emerged during operation is handled with specialists of our plant after receiving from Customer a written notice where he/she outlines the failure type. Then our specialists find out the reason of the fault and work contents, followed by a letter of commitment sent by Customer to ensure payments of repair works in agreed terms.
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